Articles and videos on sales, customer experience, AI, automation, product development, and more.
In a world that often views AI as a threat, we need to shift our perspective towards collaboration. AI isn't about replacing us but enhancing our capabilities and solving problems. As technology evolves, we must embrace AI as an opportunity for innovation, not fear it.
Developing Boxly wasn’t about rehashing what was already out there. We aimed to solve a unique problem we encountered, not ride on the coattails of others. Even when you admire other software out there, they’re built to solve different sets of challenges. Boxly had to be a custom fit, made to serve our customers and address their unique needs.
EnquiryBot started to solve customer communication issues but grew into a complicated solution. Realizing the need for a fresh approach, Boxly was created to provide a tailored space for seamless customer interactions, avoiding the pitfalls of patchwork solutions and prioritizing simplicity and functionality.
Automation should streamline processes, but poor implementation can frustrate customers. A case study with Referral Rock highlights the importance of balancing efficiency with human touch in customer interactions. Successful automation enhances, not detracts, from customer service, ensuring a seamless experience for all involved.
No single software is a business savior. A great system can boost efficiency, but not alone. Every business needs three key systems: operational management, accounting integration, and marketing tools. Avoid the 'silver bullet' myth; choose systems that work together seamlessly for improved profitability and customer satisfaction.
Complaints are opportunities to showcase exceptional service. Resolving issues beyond satisfaction builds trust and loyalty, proving your commitment to customers. Embrace complaints as chances to shine and turn challenges into growth opportunities.
Profitability is our priority. Inspired by 37signals, we build, sell, and grow using our own profits, ensuring stability and long-term reliability for our customers. This self-sufficient approach keeps us true to our values and dependable for the future.
Let's not let automation be an excuse for poor service. Instead, let it be a tool that enhances our ability to connect and serve our customers better. So let’s not normalise "Computer Says No". How about computer says “Yes, of course, how can I help?”.
Next time you feel overwhelmed by the digital world's demands, consider reaching for something analog. In its grooves, you might just rediscover the joy of being truly present.
Communication is the lifeblood of your business. Most companies, maybe even yours, rely heavily on emails to chat with customers.
Inspired by the wisdom passed down from my father, let Boxly guide you to a new way of working. Move from doubt to confidence and discover the Boxly effect, where challenges become opportunities, and promises actually materialise into real success stories.
When companies overpromise and underdeliver, they don’t just fail to meet expectations, they appear dishonest. Customers can handle the truth far better than broken promises. The real irk is the feeling of being misled - that a company you trust is, in essence, deceiving you.
Here’s a funny little anecdote that we thought we’d share on the dangers of working while on holiday. Recently, one of our team members who we’ll call Fernando (he said he’d rather not be named) went away for a few days to Venice with his fiancee.
In a world where attention is the new currency, make sure you're not just collecting leads but actually nurturing them. Don’t let your customer’s first impression be their last. With the right tools, lost leads can become a relic of the past, and your business can be the one that always calls back.
Handling complaints with accountability is crucial for customer satisfaction and brand reputation.
At Boxly.ai, we don’t shy away from handing out responsibility. We embrace it. Because at the end of the day, we’re building more than just a product; we’re cultivating a community of forward-thinkers, problem-solvers and leaders.
The tales of Bankman-Fried and Fried are more than business stories - they’re lessons in what it means to lead responsibly. While Bankman-Fried’s story warns us about the dangers of ignoring financial ethics.
An American Express customer service rep named Fernando left a lasting impression with a simple yet genuine farewell: "Have a good day and keep smiling." Despite its initial surprise, it brightened the writer's mood, highlighting the power of human connection in a world dominated by efficiency. Small gestures matter.
For small and medium-sized enterprises (SMEs), there's a razor-thin line between thriving and just surviving, and much of this balance hinges on one crucial factor: Waste.
In an industry that’s notorious for locking customers into lengthy and often costly engagements, we’re taking a stand for something different. We stand for simplicity, for choice, for partnerships that work both ways.
Reframe the importance of closing leads in your mind. Shift your perspective to see lost leads not as inevitable, but as significant setbacks, a nuisance that disrupts the flow of your business. Closing leads should become a habit, ingrained into your daily routine just as firmly as brushing your teeth every morning.
Choose to be idealistic. Embrace the belief that your actions, no matter how small, can contribute to a greater good. It’s this collective idealism, this shared optimism, that has the real power to transform the world. Remember, change doesn't start with a sweeping movement; it starts with individual belief - the belief that things can and will get better.
Let's redefine selling as an act of responsibility, integrity, and service. Because when you sell with conviction and care, it's not just your business that thrives - it's your customers too.
Customer service isn't just a department; it's the essence of your business. It's crucial for keeping customers satisfied and building a loyal fan base. Don't neglect it for product improvements or future plans. Make exceptional service a priority from day one—it's as crucial as your product and marketing efforts.
Change, innovation, and progress come not merely from dreaming but from the courage to challenge the established norms. This is a call to action for all of us, regardless of our fields - to think differently, to question, and to push beyond the boundaries. That is the essence of progress. That is how we leave our mark on the world.
Embracing AI means empowering businesses to reach new heights of efficiency and innovation. By integrating AI, companies can automate mundane tasks, freeing human minds and hands to tackle more complex, creative challenges.
A well-crafted bot doesn't just spit out responses; it engages, inquires, and connects, guiding users to precise solutions while capturing essential follow-up information.
By embracing modern solutions and prioritizing customer convenience, dental practices could differentiate themselves and thrive in a competitive landscape, ultimately improving patient experiences.
It doesn’t matter what they are about, and it doesn’t matter where they come from. Every time someone comes to you it’s a chance to make a sale or blow them away with your customer service.
We aim to make technology as intuitive as possible, ensuring even the least tech-savvy can use it effortlessly. Simplicity is our core principle, blending ease of use with powerful functionality.
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