Why do we create software?

To solve problems. Just like a radiator warms a cold room, good software makes life better.

Ever been on a website and needed help, but there was no one to chat with? That's a problem - a big one. Businesses lose customers when no one's there to answer questions. Live chat helps, but it's pricey because it needs round-the-clock people power.

That gap in the market is why EnquiryBot came to life - to be the ever-ready, cost effective assistant that small businesses need.

But here’s what we didn’t expect: solving one problem can lead to a whole nest of others.

Like when you fix that dripping tap, only to find the pipes are rusted through. With EnquiryBot’s success came a chorus of "what about Facebook chat?" and "can we add SMS?"

We got to work.

We added this feature, that tool, and suddenly, EnquiryBot began to swell at the seams. It started to look less like the slick helper we envisioned and more like a patchwork giant.

Software can go off track like that. It starts off on point, but then it grows - a limb here, a bolt-on there - until you’ve got a Frankenstein’s monster on your hands. It’s bulky, awkward, and miles from the clean solution you first set out to build.

That’s when it clicked. We didn’t need a better bot; we needed different software. Think of it like your toolbox. You wouldn't use a hammer to screw in a lightbulb, right? Each tool has its job. We were trying to make a hammer-screwdriver-drill all in one, and nobody really wants that.

So we didn’t just slap another patch on the bot. We went back to the drawing board and built something new from the ground up.

That's Boxly for you - a dedicated space where businesses can communicate with potential customers without the hassle. Think of it this way: you wouldn’t keep adding rooms to an old house forever, right? At some point, you’d build a new place, tailored to fit. With Boxly, we’re not just patching holes; we’ve built a whole new house. A home for every chat, every task, every customer interaction. It’s part of our commitment to simplicity and functionality, with no monstrous complications.